At Prime Solutions, we aim to provide high-quality services and complete customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued.
Service-Based Refunds
- Refunds are only applicable if the service has not yet been started.
- Once work has begun or been completed, refunds may not be available.
- If a service is delayed or cannot be delivered due to our fault, a partial or full refund may be considered.
Cancellation Policy
- Customers may request cancellation within a specified time after booking (e.g., 24 hours).
- If cancelled within this period, a full refund may be issued.
- Late cancellations may incur charges depending on work already scheduled or completed.
Deposits and Advance Payments
- Any deposit or upfront payment made to secure a service may be non-refundable, unless otherwise agreed.
- In special cases, partial refunds may be issued at our discretion.
Dissatisfaction with Service
- If you are not satisfied with our service, please contact us immediately.
- We will make reasonable efforts to resolve the issue, which may include:
- Re-performing the service
- Offering a partial refund (if applicable)
Refund Process
- Approved refunds will be processed using the original payment method.
- Refund processing time may take 5–10 business days, depending on your payment provider.
Non-Refundable Situations
Refunds will not be provided if:
- The service has been fully completed as agreed
- Incorrect information was provided by the customer
- The issue is outside our control
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page.
Contact Us
If you have any questions or wish to request a refund, please contact us through our website.